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Troubleshooting TikTok Code Scan Issues on Desktop [2023] 💥

Troubleshooting TikTok Code Scan Issues on Desktop

TikTok is not just a mobile app; its desktop counterpart has grown in popularity. However, several users encounter difficulties when trying to scan codes on the platform using their desktops. This article provides a step-by-step guide to tackle these issues and ensure a smooth TikTok experience on your desktop.


Understanding the Basics of TikTok Code Scan

TikTok's User Guide provides an overview of various features, including the code scan functionality. The code scan feature is primarily designed for users to easily connect with others, join events, or access specific content by simply scanning a QR-like code. When done on a desktop, this typically requires using the camera on your computer or uploading an image of the code.

Common Issues and Their Solutions

1. Camera Not Recognized

One of the most frequent challenges users face is the desktop version of TikTok failing to recognize the computer's camera. This can be due to various reasons, including outdated drivers or incorrect camera settings.

To address this, first ensure that your desktop's camera drivers are up to date. For those using Windows, you can go to 'Device Manager' and update the camera drivers. For Mac users, regular OS updates should keep your drivers current. If the issue persists, check if other applications are accessing the camera, causing a conflict. Close unnecessary applications and try again.

If the problem continues, it might be linked to browser settings. Browsers sometimes block camera access for security reasons. Refer to our camera access guide for a comprehensive solution.

2. Code Not Being Scanned

At times, the camera might work, but the code doesn't get scanned. This can be due to poor lighting, low camera quality, or a damaged code. Ensure that the code is well-lit and clearly visible. Also, try cleaning your camera lens and bringing the code closer or further away to find the optimal scanning distance.

3. TikTok Desktop Not Loading

If the TikTok desktop site isn't loading videos or features correctly, clearing your browser's cache might be the solution. Accumulated cache can slow down or disrupt web functionalities. For a detailed guide on this, consider our article on how to clear the TikTok cache.

4. 2-Step Verification Issue

TikTok's 2-Step Verification is a security measure to protect user accounts. If you're having trouble with this while scanning a code, ensure that you've entered the correct phone number linked to your TikTok account. For further details on resolving 2-Step Verification problems, see our article on fixing login verification errors on desktop.

Additional Tips

If you've tried all the above solutions and are still facing issues, it might be time to report the problem directly to TikTok. They might be aware of the issue and could provide a specific solution or fix in an upcoming update.

Furthermore, ensure that your browser and the desktop version of TikTok are both up to date. Outdated software can result in unexpected glitches and conflicts. And remember, if TikTok on the desktop gives you consistent problems, the mobile version might serve as a temporary workaround.


TikTok's desktop version is a fantastic extension of the mobile app, providing users with a broader screen to view content and engage with others. However, like any platform, it comes with its set of challenges. By following the steps outlined above, you can swiftly address any code scanning issues and continue enjoying your TikTok experience. And for further insights into maximizing your TikTok journey, our articles on TikTok for business, understanding TikTok analytics, and demystifying the TikTok algorithm might be of interest.

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