Gmail is not Receiving Emails [2024] 💥
There could be several reasons why your Gmail account is not receiving emails. Every email you receive occupies a small amount of space. If your Google account runs low on storage, you won't be able to receive new emails. It's possible that you have incorrect Gmail settings or a slow internet connection. Gmail issues are distinct from Yahoo issues or Outlook issues. Let's quickly go through some Gmail-specific points that are likely to resolve your Gmail problems.
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1. CHECK THE GMAIL SERVERS (GOOGLE)
Google servers may occasionally be down due to maintenance or unexpected issues, though this is quite rare. You should check Google's Workspace Status to see if Gmail has experienced any downtime. If Google's servers are temporarily unavailable, your email might not have been received properly. In such cases, we recommend asking your sender to resend the email to you.
2. SEND YOURSELF AN EMAIL
One way to verify if there is a problem is by sending an email to yourself. In fact, send two emails to yourself: one using your Gmail account and another using a Yahoo or Hotmail account. If you only receive emails from Yahoo or Hotmail, you may be experiencing email issues with Gmail.
3. CHECK SPAM FOLDERS
Ensure you check your spam folders. Google automatically filters spam emails, so you might not receive an expected email. When you open Gmail, the spam folder is located in the left-hand corner of your screen. Additionally, your antivirus software may have an email filtering function; it's worth checking that too.
4. CHECK TRASH
It's also wise to check your trash folder. You may have accidentally deleted an email or misclicked. Antivirus software commonly deletes emails it considers to be viruses, so this is a frequent issue.
5. CHECK ALL MAIL
The All Mail option can be found on your left-hand side. This tab displays all your email information. If you can't find the email in the Trash, Spam, or Inbox, the All Mail tab might have it. You can also store archived emails here. Simply swipe left or right to archive an email.
6. USE ANOTHER BROWSER
If you haven't found your email yet, try using a different browser. Gmail is compatible with three main browsers, but you should be able to access it with any one of them. Google Chrome, Firefox, or Safari are all suitable for opening Gmail. These browsers must have JavaScript and cookies enabled. If you're using the Gmail app, you can also open your Gmail from your phone's browser. Sometimes, Gmail can have issues with syncing and receiving emails in real-time.
7. UPDATE YOUR GMAIL APP
Keep your apps up-to-date to ensure smooth operation. You can update your Gmail app through the App Store or Google Play Store. An outdated Gmail app may cause synchronization issues and other problems, leading to missing emails.
8. ACCESS GMAIL ON A COMPUTER
Gmail can also be accessed on desktops and laptops, which is a great way to check for issues. Browsers on computers are typically more up-to-date than phone apps, making them more reliable, especially when facing connectivity or network issues.
9. CHECK YOUR GMAIL STORAGE
Gmail does not offer unlimited storage for free. If you exceed your storage limit, you will be unable to receive new emails. Check your storage space in Google Drive. Your storage quota will be displayed on the right side of your screen (at least 15 GB for free users). To free up space, delete files from Google Drive or emails from your Trash.
Emails in the Trash are not automatically deleted by Gmail; they are kept for 30 days before being permanently deleted. This takes up space and can clutter your Trash. Here's how to recover all deleted emails from Gmail.
10. LOG OUT AND LOG BACK IN
Logging out and then logging back into your Gmail account can help troubleshoot the issue. Forcing a synchronization with Google's servers may resolve the problem and reveal any missing emails. If not, proceed to the next solution.
11. CHECK GMAIL FILTER SETTINGS
Filtering emails is crucial, especially when you start receiving spam from bots and advertisers. The email you're expecting might have been filtered out. Gmail's mobile app has limited settings, so it's better to use a computer. If you don't have a computer, open Gmail in your smartphone's browser and select the desktop version.
On your computer, you can:
- Open your Gmail account and click on the gear icon in the upper-right corner to access Settings.
- Click on "See All Settings."
- Go to "Filters & Blocked Addresses."
- Check the email addresses for which you have created filters or blocked. You can unblock or remove filters for the email address from which you wish to receive emails.
We recommend asking the sender to resend the email(s). They should now be delivered to your Gmail account without any issues.
12. TRY DISABLING ANTIVIRUS ON YOUR PC
This is applicable only if you're using IMAP on a Windows desktop client (PC/Laptop).
Antivirus programs often include an email filtering function, which may filter out emails deemed malicious or potentially harmful. You can disable this feature in your antivirus program, refresh Gmail, or ask the sender to resend the email.
You can also prevent your antivirus program from running at startup using the Task Manager:
- Press Ctrl+Shift+Esc to open the Task Manager.
- Go to "Startups" and look for your antivirus software.
- Right-click on it and choose "Disable" to prevent it from starting at startup.
Try restarting your computer to see if this resolves your email issue. Once resolved, ensure you re-enable your antivirus for security. You can restart it by following the same steps but clicking on "Enable."
13. CONTACT GOOGLE SUPPORT
If the problem persists, please reach out to Google Help. Use the provided link to avoid landing on scam websites that offer fake assistance when searching for "Google Helpline" or similar terms.
If your Gmail is not sending emails, read this article.
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