Troubleshooting Yahoo Mail App Crashes and Freezes [2023] 💥

September 16, 2023 | by: Martijn Assie | 0 comments

If you're experiencing crashes or freezes with the Yahoo Mail app, don't worry. This article will guide you through a comprehensive troubleshooting process to help you resolve these issues and get your email app back to smooth operation. Let's dive into the steps below.

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1. Update the App

Make sure you have the latest version of the Yahoo Mail app installed on your device. App updates often include bug fixes and performance improvements that can resolve crash and freeze issues.

2. Clear App Cache

Clear the app cache to eliminate any corrupt data that might be causing crashes or freezes. Go to your device settings, find the Yahoo Mail app, and clear its cache.

To clear the cache of the Yahoo Mail app, follow these steps:

1. Open the Settings app on your mobile device.
2. Scroll down and tap on Apps or Applications.
3. Locate and tap on the Yahoo Mail app from the list of installed apps.
4. On the App Info page, tap on Storage or Storage & cache.
5. You should see options to clear the cache and clear the data. Tap on Clear cache.
6. A confirmation message may appear. Tap OK to proceed.
7. Wait for the cache to be cleared. This may take a few moments.
8. Once the cache is cleared, you can return to the Yahoo Mail app and launch it again.

3. Restart Your Device

A simple device restart can sometimes resolve app-related issues. Restart your device and launch the Yahoo Mail app again to see if the crashes or freezes persist.

4. Check for Software Updates

Ensure your device's operating system is up to date. Software updates often include important bug fixes and security patches that can address app-related issues.

5. Disable Unnecessary Background Apps

Close or disable unnecessary background apps to free up system resources. Having too many apps running simultaneously can overload your device and potentially cause the Yahoo Mail app to crash or freeze.

6. Free Up Storage Space

Check if your device has sufficient storage space. Running out of storage can lead to app instability. Delete unnecessary files or apps to free up space.

To free up storage space in Yahoo Mail, you can follow these steps:

1. Delete Unnecessary Emails: Go through your inbox and other folders to identify and delete any emails that are no longer needed. Select the emails you want to delete and click on the "Delete" button.
2. Empty the Trash Folder: After deleting emails, make sure to empty the Trash folder to permanently remove them from your account. Click on the "Trash" folder, then select "Empty Trash" to remove all deleted emails.
3. Remove Large Attachments: Identify emails with large attachments that are taking up space. You can search for emails with attachments using the search bar and sort the results by size. Delete or download and save the attachments to your local storage, and then delete the emails if they are no longer needed.
4. Use Yahoo Mail's Storage Manager: Yahoo Mail provides a Storage Manager tool that helps you identify and manage large emails and attachments. Access it by clicking on the gear icon, selecting "More Settings," and then choosing "Storage Manager." Follow the prompts to analyze and manage your storage.
5. Enable Auto Purge: You can enable the Auto Purge feature in Yahoo Mail to automatically delete emails in specific folders after a certain period. Go to the folder you want to enable Auto Purge for, click on the gear icon, select "Settings," and then choose "Auto Purge." Configure the settings according to your preference.
6. Archive Emails: Instead of deleting important emails, you can archive them to free up space in your inbox. Archiving moves the emails to a separate folder, allowing you to access them later if needed. Select the emails you want to archive and click on the "Archive" button.
7. Manage Attachments in Yahoo Mail: Yahoo Mail provides a feature to manage attachments separately. Click on the paperclip icon in the left sidebar to access the Attachment Manager. From there, you can review and delete attachments that are taking up space.

7. Reset App Preferences

Resetting app preferences can help fix any misconfigured settings that might be causing the Yahoo Mail app to crash or freeze. Go to your device settings, find the app preferences, and reset them.

8. Check Internet Connection

A poor or unstable internet connection can contribute to app crashes and freezes. Ensure you have a stable internet connection and try switching between Wi-Fi and cellular data to see if the issue persists.

9. Reinstall the App

If the previous steps haven't resolved the problem, consider uninstalling the Yahoo Mail app and reinstalling it from the official app store. This can help resolve any app-related issues that might be causing the crashes or freezes.

10. Enable App Permissions

Make sure the Yahoo Mail app has the necessary permissions to access your device's features. Go to your device settings, find the app permissions, and ensure all required permissions are enabled.

11. Check Account Settings

Verify your Yahoo Mail account settings, including the email server settings. Ensure they are correctly configured to avoid any conflicts that could lead to app crashes or freezes.

12. Contact Yahoo Support

If you've followed all the troubleshooting steps and are still experiencing crashes or freezes with the Yahoo Mail app, it's recommended to reach out to Yahoo Support for further assistance. They can provide specific guidance based on your device and account settings.

By following these troubleshooting steps, you should be able to address crashes and freezes in the Yahoo Mail app. Remember to keep your app and device updated, clear cache regularly, and ensure a stable internet connection for a smoother email experience. Not receiving mails in Yahoo? Read this.