My TikTok is not working - 13 Fixes [2025] 💥

Updated: January 1, 2025 | by: Martijn Assie, creating websites & shops since 20 years, also Linux-, Wordpress-,
Photoshop- and SEO expert. | 0 comments

TikTok is a popular social media network, but it can sometimes malfunction like any other platform or app. This article will show you how to fix TikTok's potential problems. TikTok's best method of solving a problem is to start with the easiest solution, and then move on to more complicated methods to eliminate potential problems.

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Index of Solutions 📄

• 1. Is your own internet working? 🌐
  Ensure your connection is active and stable.
• 2. TikTok might be down 🔍
  Check if TikTok’s servers are experiencing issues.
• 3. The TikTok App might need an update 🔄
  Resolve bugs by updating the app to the latest version.
• 4. Try restarting the TikTok App 💡
  Quickly resolve minor glitches by restarting the app.
• 5. Try restarting your Mobile Phone 🔄
  Refresh your phone to fix hidden issues.
• 6. Try another device 📱
  See if TikTok works on a different device or browser.
• 7. Reinstall the TikTok App 🔧
  Eliminate app-related problems with a fresh installation.
• 8. Clear TikTok's cache 🗑️
  Free up space and improve performance by clearing cache.
• 9. Camera and Microphone Access granted? 🎥
  Ensure permissions for TikTok to access your hardware.
• 10. Re-enter your account details 🔑
  Resolve login issues by re-entering correct details.
• 11. Clear device storage 🧹
  Free up space on your device for better performance.
• 12. Contact TikTok helpline 📞
  Get direct support from TikTok’s team.
• 13. Extra Tips for Smooth TikTok Experience 💡
  Explore additional ways to optimize your TikTok usage.

1. Is your own internet working? 🌐

Although it may seem obvious, TikTok cannot work without an internet connection. Your device must be connected to the internet using either Wi-Fi or cell data. If you're using cellular data, ensure that TikTok has permission for data to be used.

2. TikTok might be down 🔍

Although TikTok is reliable and has very few issues, it can sometimes have problems. You can use DownDetector to check if TikTok has gone down or search "is TikTok going down?" You can search it in Google, and you will find several websites that will give you the information.

3. The TikTok App might need an update 🔄

Sometimes, all TikTok really needs is an update. Probably someone else has experienced the same issue as you, and the developer may have already released an update to fix it.

Go to the Google Play Store and search for "TikTok". To check if an update is available for an iOS device, go to the App Store. Tap on your profile icon and scroll down.

4. Try restarting the TikTok App 💡

Although it may sound cliché, this is because it's true. Many tech problems can be solved by simply turning the device off and on again. Close TikTok on the phone, then reopen it. You're done if that solves the problem. If that doesn't work, you can shut down your iPhone/Android, then turn it on again, and open TikTok once more.

5. Try restarting your Mobile Phone 🔄

The same goes for your mobile phone. Your iPhone or Android itself may have a problem that is not immediately noticeable. This can often be corrected by restarting the phone. Always try.

6. Try another device 📱

You might ask a friend if TikTok has been working for them at this point. Alternatively, you could try TikTok.com using a web browser (preferably another device) to see if it loads properly. If it does not load, the problem may not be with your phone. If you already use a browser but don't have an alternative device, you can always try another web browser such as Mozilla Firefox or Google Chrome.

7. Reinstall the TikTok App 🔧

If your TikTok has not worked and it is still not working, you can delete the app and install the app again. This will resolve any issues with the app that force quitting the app and clearing the cache didn't solve.

Android

1. Long press the TikTok App on the app drawer
2. On the menu that opens, select "Uninstall".
3. To confirm deletion, tap "OK"
4. Start the Google Play Store app on your device.
5. Enter TikTok into the search bar and hit enter.
6. Click the "Install" button beside TikTok.

iOS

1. Press the TikTok app for a long time
2. Select "Remove App" from The Menu.
3. Tap on "Delete App".
4. To confirm, tap on "Delete" again.
5. Go to the Apple App Store.
6. TikTok is your search.
7. Click the Reinstall (cloudlike) icon.

8. Clear TikTok's cache 🗑️

You might find that TikTok has saved a lot of cache data if you use it a lot. Too much cache data can slow down TikTok, and sometimes even cause it to crash or not open at all.

Clear TikTok's cache from within the app by following these steps:

1. Start the TikTok App on your device.
2. Tap on Profile at the bottom-right corner.
3. Click the horizontal line icon in the upper right.
4. Choose "Settings and Privacy"
5. Scroll down to Cache and Cellular Data and then click "Free up space".
6. Click the Clear button beside Cache.

9. Camera and Microphone Access granted? 🎥

TikTok doesn't have permissions to access your camera or mic, so if you are having trouble recording audio or video it could be because the app isn't allowed. You will need to change the permission settings to ensure that TikTok has all the necessary permissions to record a video. These are some quick steps to help you do that.

Android

1. Start the Settings interface on your smartphone.
2. Go to Apps.
3. Tap on TikTok to locate it.
4. Choose "Permissions".
5. Ensure TikTok has permissions for both your camera and microphone.

iOS

1. Go to "Settings".
2. Tap "Privacy".
3. Under Privacy, choose "Microphone".
4. Ensure the toggle next to TikTok is switched to green.
5. Now, click on "Camera".
6. If TikTok’s toggle isn’t green, turn it on.

After verifying these permissions, try recording a video again to check if the issue is resolved.

10. Re-enter your account details 🔑

If you are having trouble logging into your TikTok account, ensure you have the correct account details. Remember that usernames are case-sensitive and should not include an "@" prefix. If you use a password manager, try manually entering your details.

If none of these tips work, and you still can't log in, tap the "?" icon at the top-right corner of the login page. Select "Logging in" under "Report a Problem". Enter your TikTok username and email address to recover your account.

11. Clear device storage 🧹

TikTok, as a video-hosting app, requires sufficient RAM and storage space to function properly. If your device lacks storage space, TikTok may not work correctly. Consider clearing up some storage.

Android

Here's how to check and free up storage space on an Android device:

1. Start the Settings app on your device.
2. Use the search function to find "Storage".
3. Tap "Storage".

You’ll see the apps and files taking up most of your storage. Some devices even allow you to see the largest files. Review and delete unnecessary files to free up space.

iOS

Steps to check and manage your iPhone's storage:

1. Start the Settings app.
2. Go to "General".
3. Scroll down to "iPhone Storage".
4. Wait for the storage breakdown to load fully.

Similar to Android, review the apps and files consuming the most space. Delete unused or unnecessary items to optimize performance.

12. Contact TikTok helpline 📞

If TikTok still isn’t working despite trying all the methods above, contacting TikTok Support is your last resort. Here’s how to do it:

1. Open the TikTok App.
2. Select "Profile" in the lower-right corner of the screen.
3. Tap the horizontal line icon in the top-right corner.
4. Scroll to "Privacy and Settings".
5. Select "Report a Problem".
6. Choose a relevant topic or manually search for your issue.
7. If your specific problem isn’t listed, tap the "feedback" icon at the top-right to submit details directly.

TikTok’s support team may provide personalized solutions or escalate your issue if needed.

13. Extra Tips for Smooth TikTok Experience 💡

To ensure TikTok runs smoothly and avoids future issues, consider these additional tips:

• Keep your phone’s operating system updated to the latest version.
• Close background apps when running TikTok to free up RAM.
• Use the app in a stable environment with strong Wi-Fi or cellular data signals.
• Periodically clear your device's cache and optimize storage space.
• Enable TikTok’s 2-Step Verification for added account security. Learn more here.

By following these tips, you’ll enjoy a smoother and more secure TikTok experience.

Quick Troubleshooting Table 📄

FAQs About TikTok Not Working ❓

Conclusion

TikTok, like any app, can encounter occasional issues. By systematically following the steps in this guide, you can quickly identify and resolve the root cause of your problem. Whether it’s a server error, outdated app, or permission glitch, the solutions above should have you back to scrolling and creating in no time. If you're encountering other TikTok-related issues, check out our guides on fixing black screen problems, re-enabling screen recording, or addressing login timeout errors. If you found this guide helpful, consider sharing it to help others tackle similar TikTok challenges. Thank you for reading! 😊

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