My Facebook is not working - 10 fixes [2024] 💥

Updated: April 8, 2024 | by: Martijn Assie, creating websites & shops since 20 years, also Linux-, Wordpress-,
Photoshop- and SEO expert. | NL DE

Facebook remains the preferred social network for millions, boasting over 3 billion users as of [2024]. It's a popular platform for communication and connection. However, encountering unexpected bugs or issues is not rare. Below are some potential solutions to tackle Facebook problems.

1. Close and Reopen the App

Sometimes, simply closing and reopening the Facebook app or website can resolve issues. Logging out and back in can also help by resynchronizing data.

How to Force Close Facebook on Android

Open the "Settings" app.
Navigate to "Apps" or "Application Manager."
Find and select "Facebook."
Tap "Force Stop."
To uninstall the app, select "Uninstall" (optional).

How to Force Close Facebook on iPhone

For iPhone, force closing an app is slightly different. Learn how to do it here.

2. Is Facebook Down?

If Facebook isn't working, it might be a site-wide issue. Try accessing Facebook from another browser or device. Check Down Detector for any reported problems. If there's a widespread issue, you'll need to wait for a resolution.

3. Restart Your Device

Restarting your device can often resolve technical issues. If Facebook isn't functioning properly, try a reboot.

How to Reboot an Android Phone

Press and hold the "Power" button.
Select "Restart" or "Reboot."

How to Reboot an iPhone

Press and hold the side button or volume button until the power-off slider appears.
Drag the slider to turn off your device.
After 30 seconds, press and hold the side button again until the Apple logo appears.
If your device is unresponsive, force restart it.

4. Check Network Permissions for the App

Check Network Permissions on Android

Go to "Settings" > "Apps" > "Facebook" > "Permissions" and ensure that Facebook has the necessary permissions, especially for network access.

Check Network Permissions on iPhone

In "Settings" > "Privacy," review the permissions for Facebook and make sure it has access to the necessary data.

5. Clear Cache

Clearing the cache can resolve issues with corrupted data. Learn how to clear the cache in major browsers.

Clear Cache on Android

Go to "Settings" > "Apps" > "Facebook" > "Storage" and tap "Clear Cache."
For a fresh start, you can also choose "Clear Storage."

Clear Cache on iPhone

To clear the cache for the Facebook app, go to the app settings and find the option to clear the cache. Note that this won't affect data stored by the in-app browser.

6. Check Your Internet Connection

If Facebook isn't working, your internet connection might be the issue. Test other websites or apps to check your connection. If you're on Wi-Fi, try restarting your router. For cellular data, ensure it's enabled in your device settings.

7. Uploading Videos Problem

Ensure your video is in a compatible format (preferably MOV or MP4) and doesn't exceed the maximum length of 240 minutes or a file size of 4GB. Update your browser or app and check your internet connection.

8. Uploading Photos Problem

Make sure you're using the latest version of Facebook, and turn off any ad-blocking software. If issues persist, check the format and size of the photo. Facebook supports JPEGs and photos should not exceed 15MB.

9. Facebook Videos Not Playing

If videos aren't playing, try using a different browser like Chrome or Firefox. Restart your computer, close and reopen your browser, and check your internet connection.

10. Facebook Helpline

If you've tried everything and still need help, visit Facebook's Help Center. You can also report a problem directly from your account by going to "Help and Support" > "Report a Problem."